support@flowermenjibar.shop

FAQs

Welcome to the Flowermenjibar Frequently Asked Questions (FAQ) page. We’re here to provide clear information for customers in the United States. If you need more help, please contact us through our Contact page or email.

Question #1: What kind of products do you sell?

Answer: At Flowermenjibar, we offer artificial plant products for indoor home and office decoration.

Question #2: How long will my order take to arrive?

Answer: Here is our estimated delivery timeline:

  • Order Cut-off Time: 5:00 PM Eastern Time (ET)
  • Processing Time: 1 to 2 business days
  • Shipping Time: 3 to 5 business days
  • Total Estimated Delivery: 4 to 7 business days

Question #3: Do I have to pay for shipping, and which carriers do you use?

Answer: We provide free shipping within the United States. Orders are shipped through DHL or FedEx.

Question #4: Do you provide order tracking?

Answer: Yes, we provide a tracking number for each order after it has been shipped.

Question #5: What should I do if I need to return an item?

Answer: We accept returns for defective and non-defective products within 30 days of delivery. The customer is responsible for return shipping costs.

Question #6: Where is Flowermenjibar located?

Answer: Flowermenjibar serves customers in the United States. Our store address is 1187 Jerome Ave, Bronx, NY 10452, United States

Question #7: Can I modify or cancel my order after placing it?

Answer: You may request a cancellation within 24 hours after placing your order. Please email us as soon as possible if you need to cancel.

Question #8: When will I receive my refund?

Answer: After we receive and inspect your return, approved refunds are processed within 7 business days.

Question #9: Are there any restocking fees?

Answer: No, we do not charge a restocking fee. The restocking fee is $0.

Question #10: How can I exchange a product?

Answer: We accept exchanges. Please contact our support team to start the exchange process.

Question #11: What payment methods do you accept?

Answer: We accept payments through Shopify Payments. All transactions on our website are charged in US Dollar ($).

Question #12: How can I reach customer support?

Answer: You can email us at  support@flowermenjibar.shop or call us at +1 (347) 873-6538. Our support reply time is within 24 hours.

Need More Help?

If you have any other questions, we are here to assist you.

Welcome to Flowermenjibar Customer Support. We provide support for order questions, product inquiries, returns, exchanges, and shipping updates. For faster assistance, please include your order number and the email address used at checkout when contacting us.

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